Refund Policy

We love the opportunity to help people have brilliant smiles, yet understand that sometimes a return or refund is necessary. If you are not satisfied with your purchase, you have 30 days from the date of purchase to request a refund, please communicate by mail to return: support@ihopes.jp

Return Guidelines

• Return items in their original packaging with all tags attached.
• Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.
• Each return label is assigned to a specific return. Do not include items from multiple orders or retailers in the same box. It could result in your refund being processed on a timely basis.

Please note that

• There is no restocking fee for returning.
• There is no cost of returning products in case this happens when the products are not correct by us, damaged by the carrier, or defective in another way.
• But You will be responsible for paying the actual cost of shipping for your shipping costs for returning your item in case you purchase the wrong product, it doesn’t fit or they no longer want the item.

Cancel the order

Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase. This includes but isn’t exclusive to changes like the following:

• Changing the item
• Delivery/billing address
• Adding items to your order
• Shipping method

Wrong product

We apologize if the product you received is different from what you ordered! Contact us at support@ihopes.jp and we’ll be sure to get you the correct style you ordered!

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

Exchanges are not currently offered on Musbut. You must purchase the replacement product separately and return the original product for a refund.

Refund

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a 6-8 day period.

Delayed or lost refunds

If you haven’t received your refund, please check your bank account again first.
If you’ve done all of this and still haven’t received your refund, please contact us at support@ihopes.jp